Customer Help Centre

We’re here to help with information, support and advice you might need.

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Van Insurance FAQs

We’ve gathered all the details you need to better understand your insurance options. Take a look at our FAQs and learn more about how we can help you get the cover you deserve at the price you prefer.

  • How do I make a van insurance claim?

    The easiest way is to call us on 1890 800 222.  We will handle everything and try to make things as painless as possible.

  • What if someone wants to claim off me?

    Contact us and we will handle everything. Do not reply to any correspondence – instead, pass it on to us.

  • If I leave my keys in the ignition and my van is stolen am I covered?

    No. Loss or damage caused by theft or attempted theft if the keys (or keyless entry system) are left unsecured or left in or on an unattended car is not covered.

  • What’s an excess?

    If you claim for accidental damage to your van, you have to pay the first portion of any claim. The amount you pay is called an excess. Please check your policy schedule to find out the amount of your excess.

  • Am I covered to pull a trailer?

    This cover can only be provided if the Insured is meeting the licencing requirements and towing law requirements needed to tow a trailer.

    Third party trailer cover operates when the trailer is attached, or detached provided it at all times remains in the policyholder’s care, custody and control.

  • Do I need to specify what I am using the van for?

    Yes -Your insurer will not be liable for any injury, loss or damage while your vehicle is being used for any purpose not covered by the certificate of motor insurance.

  • Setting Up or Accessing My Acorn Account

    In order to create an account/access the MY ACORN INSURANCE portal you will require your policy number, phone number and email address which must match what Acorn Insurance has on file for you. If you have issues with creating/accessing your account please contact our customer care team.

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