Home Insurance Claims

At Acorn Insurance we aim to make the home insurance claims process as smooth and stress-free as possible for our customers and get you the help you need as quickly as possible.

It is important to report your claim as soon as possible after an incident. You can report your claim to us or directly to your Insurance Company.

At Acorn Insurance we are here to help you register the claim and provide you with advice you can trust and care you can rely on.

Important to know

• Before you make a claim – whether due to fire, flood or burglary – you should always remember to keep yourself and your family safe from any risk.
• If you need to make emergency repairs following a break-in, such as arranging to make your property safe or calling a plumber to stop a leak, then do so.
• In the event of water ingress to your property, move soft furnishings to higher ground if you are able to do so.
• Always try to take photos of any damage, either on your mobile phone or camera (only when safe to do so).
• You should contact our customer service team before arranging any building works to repair your property. Additionally, never throw any damaged property away until your insurer has had the chance to look at it. The loss adjusters assessing your claim will need to do this before it can be finalised.
• And finally, remember not to get rid of any paperwork, as you may need this to support your insurance claims.